Shipping & Returns

Orders are processed Monday to Friday (excluding holidays) and may take up to 4 business days before shipping.

Holiday Exchanges - Extended Exchange Period

In addition to our standard 14 day returns policy, we offer an extended holiday season exchange policy to make gift purchasing even easier. Orders for full priced items placed from Monday, 15 November, 2021 can be exchanged until Sunday, 9 January, 2022.

This means that any full price order placed between 15 November, 2021 - 25 December, 2021 can be exchanged until Sunday, 9 January, 2022. Any orders placed beyond this will fall into the normal returns window. This extended exchange window does not apply to final sale items.

Holiday Shipping Windows

To ensure you receive your order in time for the Holidays, we recommend you place your order 10 am EST on December 21st to receive your order by December 24th.

All orders received between December 23rd and 27th will begin shipping out as of the 28th of December.

For any questions regarding shipping during the Holiday season, you can contact our customer care team here.

We offer free shipping on orders over CA$100 across Canada via Canada Post. A CA$25 shipping fee will be included on orders under CA$100. We currently do not offer shipping to Japan. Please visit our Find a Retailer page to find a store near you. *Not applicable on final sale items.

We offer in-store pick up. This alternative is only available at the Quartz Co. store located at 5445 De Gaspé, Montreal, QC. It may take up to 2 days to process your order, you will be notified when your order is ready for pick up. Select"Pick up in store" as your delivery method when you are at the checkout.

Prices displayed for the following countries include duties and taxes. 

Australia, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hong Kong, Hungary, Ireland, Italy, Japan, South Korea, Latvia, Lithuania, Luxembourg, Malta, Martinique, Mexico, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Serbia, Singapore, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Taiwan, United Kingdom, Vatican City State 

As soon as your order is shipped, we will send you an email with your tracking number so you can follow the journey of your package from our warehouse to your front door.

We offer in-store pick up. This option is only available at the Quartz Co. store located at 5445De Gaspé, Montreal, QC. It may take up to 4 days to process your order, you will be notified when your order is ready for pick up. Select "Pick up in store" as your delivery method when you are at the checkout.

We accept payment from Visa, Mastercard, Shop Pay, Apple Pay, Google Pay and Interac.

You can track your order by accessing your account page. You will also be sent an email as the status changes.

If you need to modify or cancel your order after submitting it, send an email to info@quartz-co.com. Depending on the status of your order, we will do our best to help you with your request.

Our return policy only applies to purchases made through www.quartz-co.com. For any purchase made at one of our retailers, please refer to their return policy. 

Refund Policy: We will refund all items purchased at full price within 14 days of the date of invoice, if they are unused and returned in their original packaging (with labels still attached). No refunds will be accepted for sale items.

Exchange Policy: We accept exchanges within 14 days of the invoice date, if the items are unused and returned in their original packaging (with tags still attached). No returns will be accepted for sale items.

To return an item, send an email to info@quartz-co.com with your name, invoice number, style name, size and color, and reason of return. Return requests must be made within 14 days of the purchase date to be accepted. We will then provide you with a return authorization number and a pre-paid return label. Upon receiving your return, it will be inspected to ensure it is unused and in its original packaging. We will then issue a full refund and send you a confirmation by email. Should there be any issues with the returned item, we will contact you. *Not applicable on final sale items.

How to Return:

Click HERE to start your return.This will provide you with a Return Merchandise Authorization (RMA) number. This number must be written clearly on the outside of your return package. Print and affix the DHL pre-paid return label that was emailed to you to the outside of the package.

*Please note that all returns must be accompanied with an RMA number. We reserve the right to refuse any returns that have been returned without a valid RMA number.

Please note, duties and taxes are non-refundable. A $30 fee applies for International and US returns.

We offer a price adjustment on items that have gone on sale within 7 days of the original purchase date. The request must be placed within 10 days of the purchase date. Please be aware that the exact style and size must be available for purchase at the time your request is made before any adjustment in the price can be approved.

All approved price changes will refunded on your original payment method.