HOLIDAY RETURN POLICY
In addition to our standard 14 day returns policy, we offer an extended holiday season exchange policy to make gift purchasing even easier. Orders for full priced items placed from Tuesday, 29 November, 2022 can be exchanged until Sunday, 8 January, 2023.
This means that any full price order placed between 29 November, 2022 - 25 December, 2022 can be exchanged until Sunday, 8 January, 2023. Any orders placed beyond this will fall into the normal returns window. This extended exchange window does not apply to final sale items. Returned items are subject to all other conditions specified in our standard return policy.
To return an item purchased more than 14 days ago, please contact customer service by clicking here.
BLACK FRIDAY RETURN AND EXCHANGE POLICY
REFUND: We will refund all items purchased during Black Friday within 14 days of the date of invoice, if they are unused and returned in their original packaging (with labels still attached). No refunds will be accepted for FINAL SALE items.
EXCHANGE: Exchanges for Black Friday purchases are possible if you want to exchange the product for the same model in a different size only. We will not match the discount on a different product. To make an exchange request,please contact customer service by clicking here.
PRICE ADJUSTMENT: We offer a price adjustment on items that have gone on sale within 7 days of the original purchase date. The request must be placed within 10 days of the purchase date. Please be aware that the exact style, color and size must be available for purchase at the time your request is made before any adjustment in the price can be approved. To make a price adjustment request, please contact customer service by clicking here.
01. WHERE ARE QUARTZ CO. PRODUCTS MADE?
All Quartz Co. products are designed and made in Canada.
02. WHERE CAN I GET THE LATEST NEWS AND BE THE FIRST TO KNOW ABOUT QUARTZ CO. PRODUCTS?
03. WHAT IS QUARTZ CO.’S WARRANTY POLICY?
Quartz Co. products are made by experienced artisans committed to the quality of their work. Every jacket is individually inspected to provide you with a product that meets our standards of excellence and will stand the test of time. Our warranty covers manufacturing or material defects for the duration of the product’s life. If a product has a manufacturing or material defect, Quartz Co. will repair or replace it without charge and at their discretion. Our warranty does not cover damages caused by inappropriate or excessive use, improper care, an accident (tears, rips, burns, etc.), normal wear and tear, and discoloration of the material due to time and use. If the product is defective, contact your retailer so they can send it to us, along with your proof of purchase. Please ensure the product is clean. Quartz Co. also offers a repair service for any damage to the parka not covered by the warranty.
Quartz Co. fully honors Quartz Nature’s 5 years product warranty.
04. HOW DO I SUBMIT A WARRANTY CLAIM?
For any product purchased through one of our retailers, please contact them for any warranty claim. For all purchases made through our website www.quartz-co.com, please send your request by email to email@example.com and include a description of the issue, the model, size and color of your coat along with your contact information Once we have received the request, we will contact you on the next steps depending on the issue.
05. UP TO WHAT TEMPERATURE DOES QUARTZ CO. JACKETS KEEP ME WARM?
The level of warmth of our winter jackets varies according to several internal (physical fitness, energy level, diet, hydration, etc.) and external factors (temperature, wind, humidity, etc.). Most of our jackets provide a comfort zone between -25ºC to -30ºC
06. WHAT ARE THE DIFFERENT FITS OFFERED BY QUARTZ CO.?
We offer five fits: the slim fit, the semi-fitted fit, the slim-straight fit, the regular fit and the oversized fit.
07. WHAT IS DOWN?
Down consists of a mass of silky fibers, in the shape of clusters, found underneath the wing and belly feathers of Palmiped, such as geese and ducks. It is this light, downy layer, which keeps waterfowl warm. The clusters, called plumules, are composed of about two million cottony filaments, referred to as barbules. These barbules point in every direction and float free of each other, creating a multitude of air pockets within the plumules. Since air is an excellent insulator, down provides exceptional thermal protection while remaining lightweight. Down quality is measured by its fill power that indicates the volume occupied (in cubic inches) per ounce of down. The higher the fill power, the more lightweight and insulating the down. Quartz Co. uses high quality down with a minimum fill power of 650 in³/oz.
08. WHY DO YOU USE DOWN TO INSULATE YOUR PARKAS?
We use down because of its unparalleled insulating properties, breathability and durability. A well maintained down parka will continuously regain its loft and continue to perform while adapting to the body, year after year. Moreover, down is a clean, natural renewable resource. All the down used by Quartz Co. is a by-product of the Canadian food industry.
09. WHAT TYPE OF DOWN DOES QUARTZ CO. USE?
We exclusively use 100% Canadian white duck down sourced from farms in Alberta and Quebec. Most of our parkas contain a blend that is 80% down and 20% feathers. The fill power of the down is 650 in³/oz., one of the highest on the market. As for our Expedition parkas, they are insulated with a blend of 90% down and 10% feathers for a fill power of 750 in³/oz. We select and limit our sources to ensure we can trace the origin of our down and thus certify the ethical treatment of the animals. All the down used by Quartz Co. is supplied by Feather Industries and is a certified by-product of the food industry. All our down is treated with the antimicrobial agent Ultra-Fresh, which prevents the growth of bacteria and fungus responsible for the development of unpleasant odors, thus ensuring freshness and durability.
To find out more, visit featherind.com
10. WHY DO YOU USE FUR ON YOUR PARKAS?
Fur is a natural, effective and durable material. It provides high-quality protection which is perfect for the conditions in which our parkas are used. When it lines a parka hood, fur blocks the wind and snow, and creates a hot air zone that protects the face from frostbite.
11. WHAT KIND OF FUR DOES QUARTZ CO. USE?
We use coyote, Finnish racoon and blue fox fur. Our fur comes exclusively from Canada, the United States and Finland and our suppliers guarantee that it has been obtained in compliance with those countries’ laws regarding cruel trapping and farming practices towards fur-bearing animals.
12. WHERE CAN I PURCHASE QUARTZ CO. PRODUCTS?
13. CAN I VISIT, SHOP, TRY ON, OR PURCHASE A PARKA DIRECTLY AT A QUARTZ CO. SPACE?
Yes, you can now shop at our Quartz Co.boutiques.
14. HOW DO I WASH AND STORE A QUARTZ CO. PARKA?
Please consult thecare instructions section of our website.
15. HOW CAN I CONTACT QUARTZ CO.?
You can reach us at any time by email, phone, or using the contact form available on thecontact page of the website.
16. DOES QUARTZ CO. HONOR QUARTZ NATURE'S PRODUCT WARRANTY?
Yes. We fully honor Quartz Nature's five-year product warranty.
17. HOW CAN I CREATE AN ACCOUNT?
Click here to create your account.
18. HOW CAN I CHANGE MY ACCOUNT INFORMATION?
When you log into to your account, click on ‘’View addresses’’ and ‘’Edit’’. You will be able to update/edit your name, address, and phone number.
19. I FORGOT MY PASSWORD, WHAT CAN I DO?
Click here and on ‘’Forgot your password?’’ to enter your email address.
20. WHICH PAYMENT METHOD DO YOU ACCEPT?
We accept payment from Visa, Mastercard, Shop Pay, Apple Pay, Google Pay and Interac.
21. HOW CAN I CANCEL OR MODIFY MY ORDER?
If you need to modify or cancel your order after submitting it, send an email to firstname.lastname@example.org. Depending on the status of your order, we will do our best to help you with your request.
22. HOW CAN I CHECK THE STATUS OF MY ORDER?
You can track your order by accessing your account page. You will also be sent an email as the status changes.
23. HOW CAN I TRACK MY ORDER?
As soon as your order is shipped, we will send you an email with your tracking number so you can follow the journey of your package from our warehouse to your front door.
24. WHAT IS YOUR SHIPPING & RETURN POLICY?
To learn more about our shipping & returns policy, please click here.