Name (First and Last) *

Phone *

Email *

Repair Type *

Detailed Description of the Issue *

Photos *

Choose file or drag here

Supported format: JPG, JPEG, PNG, PDF

temp-for-125168-file2-1_

Please include photos of: front of your item, back of your item, picture of the issue, and a picture of your receipt (required for warranty claim). Note that lacking any of the requested photos will cause the denial of your repair request.

Purchase Location of the Item *

Online
In-Store
Retailer

Name of Store

Which retailer was the product purchased from.

Order Number

5 digit order number, included on receipt and in order confirmation.

Style Name *

Found on receipt, as well as inside the jacket.

Color of Item *

Size *

Once your item is repaired, we can either ship it to you (at our cost) or you can pick it up at our Mile End store.

Jacket Return *

Ship it back to me
Pick it up in-store (Mile-End)

Address Line 1 *

Address Line 2

City *

Postal/Zip Code *

State/Province/Region *

Country *

Read the Terms and Conditions

1. Shipping Costs:

a) Quartz Co. will cover the shipping cost when returning item directly to the customer.

b) Shipment costs to our repair facility are covered by the customer.

2. Health and Safety Practices:

We ask you to send your item to repairs in clean condition. Otherwise, it will be returned.

3. Warranty Policy

We offer a Lifetime Warranty against manufacturing defects in materials or workmanship for the practical lifetime of the product. Ready-to-Wear items and Accessories (hats, scarves, bags, gloves) are not covered by the Quartz co Lifetime Warranty Program.

WARRANTY DETAILS

Our warranty is subject to the following conditions:

1. The warranty applies only to Quartz Co. products purchased from Quartz Co. stores and authorized Quartz Co. Retailers.

2. Quartz Co. bears no responsibility for the loss or damage of the product(s) during shipment from the customer to our repair facility.

3. Damages excluded from coverage under this warranty are the following:

- Normal wear and tear or damage caused by improper care, misuse, abuse or neglect.

- Damage caused by use of solvents or the natural breakdown of colors and materials over extended time and use.

4. Products are not covered under warranty if labels from inside the product or the patch on the sleeve are removed. Prototypes and samples are also not covered under warranty.

5. Fur is not covered under the warranty. However, fur replacements can be purchased as part of after sales service at a fixed price of 230 $. Please note that the new fur may vary slightly in texture and appearance due to its nature. While the replacement fur may not be identical to the original, rest assured it is of the same quality and sourced with care.

6. Reparations delays may take between 2 – 6 weeks after we’ve received the item(s) at the repair facility.

7. For Quartz Nature item(s), visit us at our Mile End store (exclusively) for evaluation of repair and associated fees. We reserve ourselves the right to refuse the repair. No online request accepted.

For any questions, contact our Mile End store: (514) 504 - 7502

I agree to the Terms and Conditions *

We have received your repair request!

Keep an eye on your email inbox; more details are coming your way soon. We appreciate your trust in Quartz Co. and look forward to assisting you.

Have a great day!

We have received your repair request!

Keep an eye on your email inbox; more details are coming your way soon. We appreciate your trust in Quartz Co. and look forward to assisting you.

Have a great day!

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