WARRANTY AND CARE
Quartz Co. products are made by experienced artisans committed to the quality of their work. Every parka is individually inspected to provide you with a product that meets our standards of excellence and will stand the test of time.
WARRANTY
We offer a Lifetime Warranty against manufacturing defects in materials or workmanship for the practical lifetime of the product. What does “Life of the product” mean? We design products to endure the rhythm of everyday life and the demands of the harshest conditions. Still, even with the utmost care, a parka worn daily through rigorous winters will naturally show signs of age. When wear and tear surpass the point of repair, it means your coat has reached the end of its practical lifetime. That is the life of the product. Ready-to-Wear items and Accessories (hats, scarves, bags, gloves) are not covered by the Quartz co Lifetime Warranty Program.
WARRANTY DETAILS
Our warranty is subject to the following conditions:
1. The warranty applies only to Quartz Co. products purchased from Quartz Co. stores and authorized Quartz Co. Retailers.
2. Quartz Co. bears no responsibility for the loss or damage of the product(s) during shipment from the customer to our repair facility.
3. Damages excluded from coverage under this warranty are the following:
- Normal wear and tear or damage caused by improper care, misuse, abuse or neglect.
- Damage caused by use of solvents or the natural breakdown of colors and materials over extended time and use.
4. Products are not covered under warranty if labels from inside the product or the patch on the sleeve are removed. Prototypes and samples are also not covered under warranty.
5. Fur is not covered under the warranty. However, fur replacements can be purchased as part of after sales service at a fixed price of 230 $. Please note that the new fur may vary slightly in texture and appearance due to its nature. While the replacement fur may not be identical to the original, rest assured it is of the same quality and sourced with care.
If the product is defective, contact your retailer so they can send it to us, along with your proof of purchase. Your jacket must be clean for us to repair it. We reserve the right to refuse repair if a coat is in too much of a poor condition. In that case, it will be shipped back to its owner, at his expense.
The customer is responsible for handling the shipping costs to our repair center. We will take care of the shipping costs back to the customer if the claim is covered under the warranty. Please make sure to use a carrier that provides tracking facility and proof of delivery as you are responsible of your product until we sign for its reception.
For Quartz Nature item(s), visit us at our Mile End store (exclusively) for evaluation of repair and associated fees. We reserve ourselves the right to refuse the repair. No online request accepted
CARE
Our parkas are made to last for many years. Follow these tips to prolong their life and maintain their level of performance.
1. Cleaning
All Quartz Co. jackets are machine washable, however, Quartz Co. would like to note that down jackets in the colors ivory and oatmeal require special care when cleaning. Please get your ivory or oatmeal jackets cleaned locally, or sent to a specialist cleaner, to ensure they last a lifetime in their proper color.
We recommend you avoid dry cleaning. Remove all the fur and leather pieces if possible. Never machine-wash the fur. Close the jacket and remove the hood from the collar (if applicable). Wash your jacket in a front-loading washing machine. If you have a top-loading machine with an agitator, it is recommended you place your parka in a mesh wash bag to protect it during the wash cycle. Wash in cold water using the gentle cycle. Use a mild laundry detergent that does not contain bleach. Do not use fabric softener. Tumble dry on low heat with dryer balls (or tennis balls). Down that is not properly dried can affect the parka’s properties. Since humid down loses loft, the jacket will provide less insulation. Once the jacket is dry, place it on a hanger and store it away from sunlight.
2. Storage
Store your jacket in a cool, dry place away from sunlight. Store the fur flat in a paper bag or a cardboard box and place in cool, dry place. Do not store the fur in a plastic container, a cedar trunk or a refrigerator, as these conditions will prematurely dry out your fur. Avoid compressing the fur in a plastic bag or garment bag.For optimal storing conditions, use the services of a professional.
3. Loss of down
It is completely normal to lose some of the parka’s down through the fabric or the seams. Since the down is composed of very fine fibers, these can sometimes pass through the small holes in the fabric’s weave created by the needle during the parka’s manufacture. In this case, we recommend you avoid pulling on the down so as not to enlarge the hole and damage your parka. With a pointy object, instead try to reinsert the down into the parka and then lightly rub the area. If your parka loses quite a bit of down, this could be a sign of a more serious issue. If this is the case, don’t hesitate to contact us.
4. Repairs
Quartz Co. offers a repair service for any damages that may not be covered by the warranty. If the product was purchased from our website, contact us using this form. If purchased from an authorized retailer, please contact them for more information. You can also bring it back to our Mile End boutique in Montreal.
For repairs, clients are responsible for shipping their item to Quartz Co for reparation, while Quartz Co bears the responsibility of shipping the repaired item back to clients.