SHIPPING & RETURNS

Orders are processed Monday to Friday (excluding holidays) and may take up to 4 business days before shipping.

For any questions, you can contact our customer care team here.

HOLIDAY RETURN POLICY

In addition to our standard 14 day returns policy, we offer an extended holiday season exchange policy to make gift purchasing even easier. Orders for full priced items placed from Tuesday, 29 November, 2022 can be exchanged until Sunday, 8 January, 2023. 

This means that any full price order placed between 29 November, 2022 - 25 December, 2022 can be exchanged until Sunday, 8 January, 2023. Any orders placed beyond this will fall into the normal returns window. This extended exchange window does not apply to final sale items.  Returned items are subject to all other conditions specified in our standard return policy.


To return an item purchased more than 14 days ago, please contact customer service by clicking here.

BLACK FRIDAY RETURN AND EXCHANGE POLICY

REFUND: We will refund all items purchased during Black Friday within 14 days of the date of invoice, if they are unused and returned in their original packaging (with labels still attached). No refunds will be accepted for FINAL SALE items.

EXCHANGE: Exchanges for Black Friday purchases are possible if you want to exchange the product for the same model in a different size only. We will not match the discount on a different product. To make an exchange request,please contact customer service by clicking here.

PRICE ADJUSTMENT: We offer a price adjustment on items that have gone on sale within 7 days of the original purchase date. The request must be placed within 10 days of the purchase date. Please be aware that the exact style, color and size must be available for purchase at the time your request is made before any adjustment in the price can be approved. To make a price adjustment request, please contact customer service by clicking here

01. WHAT IS YOUR SHIPPING POLICY?

Canadian Shipping Policy 

We offer free shipping and free returns on orders over CA$100 across Canada. A CA$15 shipping fee will be included on orders under CA$100 and are subject to a CA$15 return fee.*   

We offer in-store pick up. This alternative is only available at the Quartz Co. store located at 5445 De Gaspé, Montreal, QC. It may take up to 4 days to process your order, you will be notified when your order is ready for pick up. Select "Pick up in store" as your delivery method when you are at the checkout. 

*Please note, final sale items cannot be returned. 

US & International Shipping Policy 

For orders shipping to the US, we offer free shipping on all orders over USD$100, a USD$15 shipping fee will be included on orders under USD$100. 

For International orders, we offer free shipping on all orders over USD$100, a USD$20 shipping fee will be included on orders under USD$100.  

GLOBAL-E INTERNATIONAL

Quartz Co has partnered with Global-E for shipping to the US and Rest of World. This allows us to offer more competitive shipping rates and the payment of stated fees at the time of checkout. Therefore, all US & international orders placed on Quartz Co's website will go through Global-E’s custom checkout. Please note that Global-E will act as the seller of record for these orders. In turn, your bank statement could reflect either Global-E and/or Quartz Co as the seller.

GLOBAL-E INTERNATIONAL TERMS & CONDITIONS

All international purchases will be subjected to Global-E’s Terms and Conditions and Privacy Policy. This will be presented to you at checkout.

Orders placed from Russia MUST be shipped to a commercial address for pick up. Orders shipped to residential addresses will be returned to sender. 

02. ARE DUTIES AND TAXES INCLUDED AT CHECKOUT?

Prices displayed for the following countries include duties and taxes. 

Australia, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hong Kong, Hungary, Ireland, Italy, Japan, South Korea, Latvia, Lithuania, Luxembourg, Malta, Martinique, Mexico, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Serbia, Singapore, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Taiwan, United Kingdom, Vatican City State 

03. HOW CAN I TRACK MY ORDER?

As soon as your order is shipped, we will send you an email with your tracking number.
You can track your order by clicking the link found in the shipping confirmation email or by checking the tracking number on the respective carrier website.

04. HOW DOES THE PICK UP IN STORE WORK?

We offer in-store pick up. This option is only available at the Quartz Co. store located at 5445De Gaspé, Montreal, QC. It may take up to 4 days to process your order, you will be notified when your order is ready for pick up. Select "Pick up in store" as your delivery method when you are at the checkout.

If you wish to ship your order to one of our pop up stores, please enter the store address as the ship to address or contact our customer care team here.

05. WHICH PAYMENT METHOD DO YOU ACCEPT?

We accept payment from Visa, Mastercard, Shop Pay, Apple Pay, Google Pay and Interac. You can also shop now and pay in 4 installments with Sezzle.

For international orders, your payment will be processed via our 3rd party provider Global-E. A variety of local payment options are offered via their portal.

06. HOW CAN I CHECK THE STATUS OF MY ORDER?

You can track your order by accessing your account page. You will also be sent an email as the status changes.

If you would like more info regarding your order, please contact our customer care team here.

07. HOW CAN I CANCEL OR MODIFY MY ORDER?

If you need to modify or cancel your order after submitting it, send an email toinfo@quartz-co.com.Depending on the status of your order, we will do our best to help you with your request.

08. WHAT IS YOUR RETURN POLICY?

Our return policy only applies to purchases made through www.quartz-co.com. For any purchase made at one of our retailers, please refer to their return policy.  

Refund Policy: We will refund all items purchased at full price within 14 days of the date of invoice, if they are unused and returned in their original packaging (with labels still attached). No refunds will be accepted for FINAL SALE items. 

In-Store Returns: We accept returns at our Montreal store. The same policies above apply. 

Online Return Fees:  

All online returns are subject to a return fee. This fee will be deducted from the refund on the initial mode of payment.   

Canadian clients will be charged CAD$15 for a return on all orders under CAD$100, free returns apply to orders over CAD$100 

US clients will be charged USD$15 for a return on all orders under USD$100, free returns apply to orders over USD$100 

Clients shipping outside of the US and Canada will be charged USD$25 for a return.

09. CANADIAN ORDERS - HOW CAN I RETURN AN ITEM?

You can initiate a return via our return portal here. Return requests must be made within 14 days of the purchase date to be accepted. 

We will then provide you with a return authorization number and a pre-paid return label. Upon receiving your return, it will be inspected to ensure it is unused and in its original packaging. We will then issue a full refund and send you a confirmation by email. Should there be any issues with the returned item, we will contact you. *Not applicable on final sale items.

10. INTERNATIONAL ORDERS - HOW CAN I RETURN AN ITEM?

How to Return:

Click here to start your return.This will provide you with a Return Merchandise Authorization (RMA) number. This number must be written clearly on the outside of your return package.

Print and affix the DHL pre-paid return label that was emailed to you to the outside of the package.

*Please note that all returns must be accompanied with an RMA number. We reserve the right to refuse any returns that have been returned without a valid RMA number.

Please note, duties and taxes are non-refundable.

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