FAQ - Quartz Co.

All Quartz Co. products are conceived in Canada. Most of them are made in Canada. At Quartz Co., we prioritize local production, striving to manufacture as many of our products as possible in Canada. However, for certain specialized items, Canadian-based production isn’t always the best option. In these cases, we collaborate with international factories that align with our values, following a vertical, localized approach to production. Our partner factories are experts in their respective garment categories, overseeing the entire production process—from material sourcing to finished product—within their local regions. We carefully select these partners not only for their expertise but also for their commitment to responsible manufacturing. Every facility we work with upholds fair labor conditions, safe work environments, and is certified by globally recognized standards such as BSCI* (Business Social Compliance Initiative) and WRAP** (Worldwide Responsible Accredited Production). Through this approach, we maintain our high standards of quality, sustainability, and ethical responsibility, no matter where our products are made.

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We offer a Lifetime Warranty against manufacturing defects in materials or workmanship for the practical lifetime of the product. What does “Life of the product” mean? We design products to endure the rhythm of everyday life and the demands of the harshest conditions. Still, even with the utmost care, a parka worn daily through rigorous winters will naturally show signs of age. When wear and tear surpass the point of repair, it means your coat has reached the end of its practical lifetime. That is the life of the product. Ready-to-Wear items and Accessories (hats, scarves, bags, gloves) are not covered by the Quartz co. Lifetime Warranty Program.

For any product purchased through one of our retailers, please contact them for any warranty claim. For all purchases made through our website quartz-co.com, or in our Quartz Co. stores, please fill the following form. Once we have received the request, we will contact you on the next steps depending on the issue.

The level of warmth of our winter jackets varies according to several internal (physical fitness, energy level, diet, hydration, etc.) and external factors (temperature, wind, humidity, etc.). Most of our winter jackets provide a comfort zone between -25ºC to -30ºC

From fitted down jackets to directional oversized styles, Quartz Co. provides a range of sizes and fits that cater to a wide variety of lifestyles and sartorial preferences. Read on to find out how to determine your size and measurements, and to find out which fit is right for you.

Weight-for-weight, synthetic insulation is less warm than down. Synthetic insulation, on the other hand, maintains its insulating power in damp conditions.

So, What’s Best, Down or Synthetic Insulation? The simple answer is: it depends. One is not better than the other in every situation.
The decision to choose a down-insulated jacket or a synthetic-insulated jacket hinges on the conditions you’ll be wearing it in most of the time.

When to Choose Down Insulation

Down is weight-for-weight the better insulator, so it’s more suitable than synthetic down for extremely cold conditions. Very cold conditions are usually very dry, as well, and down performs best in dry rather than humid conditions.

When to Choose Synthetic Insulation

Synthetic insulation is a very versatile insulator. It’s easy to care for, it keeps you warm in a variety of conditions, including cold and wet environments, and it’s more cost-effective than traditional down.

Traceable down is sourced in compliance with local animal welfare regulations that ensure down and feathers are a by-product of the food industry and come from animals that have not been subjected to any unnecessary harm.

All of Quartz Co’s down is traceable through TRACKMYDOWN.COM and certified Responsible Down Standard (RDS). 

With TRACKMYDOWN.COM you have the opportunity to better understand all the nuances of down and make a more-informed decision based on the performance and sustainability of the insulation inside each product. 
The Responsible Down Standard (RDS) incentivizes the down and feather industry to treat animals humanely and rewards organizations leading the way. The standard also gives companies and consumers a way to know what’s in the products they buy. 

Fur is a natural, effective and durable material. It provides high-quality protection which is perfect for the conditions in which our parkas are used.  When it lines a parka hood, fur blocks the wind and snow, and creates a hot air zone that protects the face from frostbite.

We use coyote, Finnish racoon and blue fox fur. Our fur comes exclusively from Canada, the United States and Finland and our suppliers guarantee that it has been obtained in compliance with those countries’ laws regarding cruel trapping and farming practices towards fur-bearing animals.

To find out more, visit nafa.ca and sagafurs.com

Quartz Co. products are sold in Canada and in the US as well as in several other countries. You can visit us in our Quartz Co. boutiques or consult our stockists.

Yes, you can now shop at our Quartz Co.boutiques.

Please consult thecare instructions section of our website. 

You can reach us at any time by email, phone, or using the contact form available on thecontact page of the website.

For Quartz Nature item(s), visit us at our Mile End store (exclusively) for evaluation of repair and associated fees. We reserve ourselves the right to refuse the repair. No online request accepted.

Click here to create your account.

When you log into to your account, click on ‘’View addresses’’ and ‘’Edit’’. You will be able to update/edit your name, address, and phone number.

Click here and on ‘’Forgot your password?’’ to enter your email address.

We accept payment from Visa, Mastercard, Shop Pay, Apple Pay, Google Pay and Interac.

If you need to modify or cancel your order after submitting it, send an email to info@quartz-co.com. Depending on the status of your order, we will do our best to help you with your request.

You can track your order by accessing your account page. You will also be sent an email as the status changes.

As soon as your order is shipped, we will send you an email with your tracking number so you can follow the journey of your package from our warehouse to your front door.

To learn more about our shipping & returns policy, please click here.

We offer a price adjustment if the item's price changes within 7 days of the purchase date. The request must be submitted within 10 days of the purchase date. To qualify for a price adjustment, the product must be in unworn condition with attached hangtags. Additionally, the exact style, color, and size must be available for purchase at the time your request is made before any price adjustment can be approved.

All approved price changes will be refunded to your original payment method.