FAQ

All Quartz Co. products are designed and made in Canada.

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Quartz Co. products are made by experienced artisans committed to the quality of their work. Every jacket is individually inspected to provide you with a product that meets our standards of excellence and will stand the test of time. Our warranty covers manufacturing or material defects for the duration of the product’s life. If a product has a manufacturing or material defect, Quartz Co. will repair or replace it without charge and at their discretion. Our warranty does not cover damages caused by inappropriate or excessive use, improper care, an accident (tears, rips, burns, etc.), normal wear and tear, and discoloration of the material due to time and use. If the product is defective, contact your retailer so they can send it to us, along with your proof of purchase. Please ensure the product is clean. Quartz Co. also offers a repair service for any damage to the parka not covered by the warranty.

The level of warmth of our winter jackets varies according to several internal (physical fitness, energy level, diet, hydration, etc.) and external factors (temperature, wind, humidity, etc.). Most of our jackets provide a comfort zone between -25ºC to -30ºC.

For women, we offer three fits: the slim fit, cut close to the body; the semi-fitted style, which enhances the silhouette but also leaves more room around the upper body; and the loose fit, featuring a straighter cut for a greater ease of movement.

For men, we offer four fits: the slim fit, cut closer to the body and arms; the semi-fitted style with more room around the upper body; the loose fit with a straighter cut and providing greater ease of movement; and the Expedition style, designed for larger, square builds.

Down consists of a mass of silky fibers, in the shape of clusters, found underneath the wing and belly feathers of Palmiped, such as geese and ducks. It is this light, downy layer, which keeps waterfowl warm. The clusters, called plumules, are composed of about two million cottony filaments, referred to as barbules. These barbules point in every direction and float free of each other, creating a multitude of air pockets within the plumules. Since air is an excellent insulator, down provides exceptional thermal protection while remaining lightweight. Down quality is measured by its fill power that indicates the volume occupied (in cubic inches) per ounce of down. The higher the fill power, the more lightweight and insulating the down. Quartz Co. uses high quality down with a minimum fill power of 650 in³/oz.

We use down because of its unparalleled insulating properties, breathability and durability. A well maintained down parka will continuously regain its loft and continue to perform while adapting to the body, year after year. Moreover, down is a clean, natural renewable resource. All the down used by Quartz Co. is a by-product of the Canadian food industry.

We exclusively use 100% Canadian white duck down sourced from farms in Alberta and Quebec. Most of our parkas contain a blend that is 80% down and 20% feathers. The fill power of the down is 650 in³/oz., one of the highest on the market. As for our Expedition parkas, they are insulated with a blend of 90% down and 10% feathers for a fill power of 750 in³/oz. We select and limit our sources to ensure we can trace the origin of our down and thus certify the ethical treatment of the animals. All the down used by Quartz Co. is supplied by Feather Industries and is a certified by-product of the food industry. All our down is treated with the antimicrobial agent Ultra-Fresh, which prevents the growth of bacteria and fungus responsible for the development of unpleasant odors, thus ensuring freshness and durability.

To find out more, visit featherind.com

Fur is a natural, effective and durable material. It provides high-quality protection which is perfect for the conditions in which our parkas are used.  When it lines a parka hood, fur blocks the wind and snow, and creates a hot air zone that protects the face from frostbite.

We use coyote, Finnish racoon and blue fox fur. Our fur comes exclusively from Canada, the United States and Finland and our suppliers guarantee that it has been obtained in compliance with those countries’ laws regarding cruel trapping and farming practices towards fur-bearing animals.

To find out more, visit nafa.ca and sagafurs.com

Quartz Co. products are sold in Canada as well as in several other countries. Please consult our list of stockists.

No. Our head office is not open to the public.

Please consult the care instructions section of our website. 

You can reach us at any time by email, phone, or using the contact form available on the contact page of the website.

Yes. We fully honor Quartz Nature's three-year product warranty.

Click here to create your account.

When you log into to your account, click on ‘’View addresses’’ and ‘’Edit’’. You will be able to update/edit your name, address, and phone number.

Click here and on ‘’Forgot your password?’’ to enter your email address.

We accept Visa and Mastercard.

If you need to modify or cancel your order after submitting it, send an email to info@quartz-co.com. Depending on the status of your order, we will do our best to help you with your request.

You can track your order by accessing your account page. You will also be sent an email as the status changes.

We offer free shipping across Canada via Canada Post. We currently do not offer shipping outside of Canada. Please visit our stockist page to find the nearest store near you.

As soon as your order is shipped, we will send you an email with your tracking number so you can follow the journey of your package from our warehouse to your front door.

Our return policy applies only to purchases made via our website www.quartz-co.com. For any purchase made at a retailer please contact the to inquire about their return policy. We offer a full refund for any returned items that are unused and returned in its original packaging within 30 days of the date of purchase.

To return an item, send an email to info@quartz-co.com with your name, invoice number, style name, size and color, and reason of return. Return requests must be made within 30 days of the purchase date to be accepted. We will then provide you with a return authorization number and a pre-paid return label. Upon receiving your return, it will be inspected to ensure it is unused and in its original packaging. We will then issue a full refund and send you a confirmation by email. Should there be any issues with the returned item, we will proceed to contact you.

For any product purchased through one of our retailers, please contact them for any warranty claim. For purchases made via our website www.quartz-co.com, please send an email to info@quartz-co.com with a description of your issue and pictures along with your contact information. Once we have received the request, we will contact you on the next steps depending on the issue.