FAQ

Materials & Certifications

We use down because of its unparalleled insulating properties, breathability, and durability. A well maintained down parka will continuously regain its loft and continue to perform while adapting to the body, year after year. Moreover, down is a clean, natural, and renewable resource. All the down used by Quartz Co. is a by-product of the Canadian food industry.

We exclusively use 100% Canadian white duck down sourced from farms in Alberta and Quebec. Most of our parkas contain a blend that is 80% down and 20% feathers. The fill power of the down is 650 in³/oz., which is one of the highest on the market. Our Expedition parkas are insulated with a blend of 90% down and 10% feathers for a fill power of 750 in³/oz. We select and limit our sources to ensure we can trace the origin of our down and thus certify the ethical treatment of the animals. All the down used by Quartz Co. is supplied by Feather Industries and is a certified by-product of the food industry. All our down is treated with the antimicrobial agent Ultra-Fresh, which prevents the growth of bacteria and fungus responsible for the development of unpleasant odors, thus ensuring freshness and durability.

To find out more, visit featherind.com

Yes, we also offer Isosoft which is a 100% polyester insulation made in Belgium. It is breathable, hypoallergenic, resistant to humidity and mildew, and retains its flexibility and volume over time. Its unique blend of fibers provides excellent warm air retention and protection against cold climates.

Fur is a natural, effective, and durable material. It provides high-quality protection which is perfect for the conditions in which our parkas are used. When it lines a parka hood, fur blocks the wind and snow, and creates a hot air zone that protects the face from frostbite.

We use coyote, Finnish racoon and blue fox fur. Our fur comes exclusively from Canada, the United States and Finland and our suppliers guarantee that it has been obtained in compliance with those countries’ laws regarding cruel trapping and farming practices towards fur-bearing animals.

To find out more, visit nafa.ca and sagafurs.com.

LIFE CYCLE

Quartz Co. products are made by experienced artisans committed to the quality of their work. Every jacket is individually inspected to meet our standards of excellence and will stand the test of time. Our warranty covers manufacturing or material defects for the duration of the product’s life. We also offer a five-year warranty on all Quartz Nature products. If a product has a manufacturing or material defect, Quartz Co. will repair or replace it without charge and at their discretion. Our warranty does not cover damages caused by inappropriate or excessive use, improper care, an accident (tears, rips, burns, etc.), normal wear and tear, and discoloration of the material due to time and use. Our warranty does not cover the fur trim on our parkas. For more information on how to submit a warranty claim, please visit our FAQ page.

We offer our clients a convenient repair service for any damage not covered by our warranty. This includes any damage due to wear-and-tear including rips, tears, burns. These repairs are done at our warehouse in Montreal and usually take two to three weeks to complete. To learn more about how to use our repair service, please visit our Warranty & Care page.